Privacy Policy

Welcome to Lizaro's privacy notice

Lizaro is where sports bettors step into casino excitement, backed by a dedicated app and the best mobile experience. We started in 2025 and now offer 12,000+ games, smart payment options and robust account controls. This document explains how we handle your personal data, why we ask for it, and how you can control it — written plainly, with a touch of wit and no legalese jungle.

What personal data we collect

Identity and account information

When you sign up we collect basic identity details to create and secure your account: name, date of birth, address, email, phone number, and chosen login credentials. Verifying age and identity is non-negotiable because we must prevent underage access and protect our community.

Financial and transaction data

We collect payment details when you deposit and withdraw. Supported methods include Visa, Mastercard, Skrill, Neteller, MiFinity, Revolut, Paysafecard, Bank Transfer and major cryptocurrencies such as Bitcoin, Ethereum, Litecoin and USDT. Transactions are logged for reconciliation and fraud detection; withdrawals are processed in up to 3 business days, while bank transfers may take 3-7 days.

How we use your data

Primary uses include account verification, processing bets and payouts, fraud prevention and ensuring fair play. We also personalize the app experience, recommend games, and analyze play patterns so sports bettors transitioning to casino can find relevant markets fast.

Marketing and communications

We may send promotions and updates that match your interests. You can opt out of marketing communications anytime without affecting core account functions. Transactional messages about deposits, withdrawals and security are necessary and cannot be unsubscribed from.

Who we share data with

We share data only with trusted partners who need it to provide services: payment processors, fraud prevention vendors, cloud and infrastructure providers, and support specialists. Partners are contractually required to maintain strong safeguards and to process data only for the purposes we specify. We do not sell your personal data to third parties.

Legal and safety disclosures

When legally required or to protect our users, we may disclose data to authorities or to prevent financial crime. Lizaro operates under a Costa Rica license and complies with applicable requests from competent authorities while minimizing data exposure.

Legal basis and cross-border transfers

We process data based on several legal grounds: contract performance to provide services, legal compliance to meet regulatory obligations, legitimate interests such as fraud prevention and platform security, and consent for certain marketing activities. Some processing may involve transfers to service providers located outside your country. We take steps to ensure adequate protections for such transfers.

Security measures

Your data security is a priority. We use encryption, strong access controls, routine security audits and vendor assessments. Sensitive data is stored with high-level protections and transmissions are encrypted. We continually review defenses to keep pace with threats, especially across our mobile app where most cross-over players engage.

Retention and deletion

Retention periods balance operational needs and legal requirements. Transactional records and identity documents may be retained for compliance and anti-fraud efforts. When data is no longer necessary, we securely delete or anonymize it. Requests for deletion are considered, but some records must remain to satisfy financial and legal obligations.

Cookies and tracking

We use cookies and similar technologies to assist with login, fraud prevention, analytics and to enhance the mobile and web experience. You can control cookie settings via your device or browser, though some functionality may be impacted.

Managing your rights

You can exercise rights to access, correct, delete or restrict processing by contacting our support. For identity verification we may request reasonable proof to prevent unauthorized changes. We aim to respond promptly and will explain any limitations where legal or contractual obligations prevent full action.

How to contact us

If you want to review, correct or object to processing, reach out to our support team through the app or website contact channels. For quick navigation back to the start of our site, visit the homepage here.

We update our privacy practices as needed. Significant changes will be communicated through the app or by email. Your continued use after updates indicates acceptance of the revised practices.